About Our Values & Customer Promise
We believe that a solid set of of core values and customer commitments set us apart from the other towing companies in Spokane & Spokane Valley.
Our Values
At Inland Valley Towing, we like to think that the way we do business is a reflection of our core values. These beliefs and values shape everything we do and guide all of our activities, from the way we treat our customers and employees to the care we give our equipment. Here’s a few of the core principles that shape our business:
Integrity:
Integrity means always doing the right thing, even when nobody’s watching. It’s one of the foundational principles in our business, and guides everything from our transparent pricing to our straightforward and honest communication style. When you choose us for your towing and roadside assistance needs, you’ll find that we always uphold the highest ethical standards and act with integrity every day.
Compassion:
We founded Clover Valley Towing on a desire to help others in our community. We recognize that our customers are most often dealing with stressful and challenging situations, and as such, strive to always approach every interaction with compassion and empathy. Kindness, respect and understanding are at the core of our customer centric approach, so if you’re experiencing unexpected vehicle troubles or have recently been in a motor vehicle collision, you can be sure that we will always treat you nicely
Professionalism:
Towing is more than just our job, it’s our profession, and we are professionals. In order to project our professional image, we aim to only employ staff that take pride in their work and continually strive for excellence. We believe our dedication to professionalism is reflected in our fast response times, incredible focus on the task at hand, and meticulous attention to detail. No service philosophy is complete without a dedication to professionalism, and it certainly lies at the heart of our own.
Community Engagement:
We’ve experienced first hand the amazing power of strong communities, and believe in the importance of giving back. As a proud component of the Spokane Valley community fabric we go the extra mile to support local organizations and initiatives that we believe will make our great community even greater. When you choose Inland Valley Towing, you’re not just supporting a local business, you’re investing in the success and vitality of your community as well!
Customer Commitments:
When you call Inland Valley Towing in Spokane, Spokane Valley and beyond, you’re not just ordering a towing service; you’re entering into a partnership with your neighbors. We believe that all neighborly partnerships are built on trust, reliability and mutual respect. In addition to our core values, our business operates according to the following set of customer commitments:
Safety as a Priority:
Safety should always be the number one concern for any towing and roadside assistance business, and we’re no exception. We always follow the most stringent safety protocols and standards to ensure that you, your family, and vehicle are protected against harm at all times. For us, proper safety includes the careful and correct methods of securing your vehicle, the use of high visibility caution equipment, and obeying the rules of the road at all times. When it comes to safety, we will leave absolutely nothing up to chance.
Customer Satisfaction:
Our success is not simply measured in monetary increments, but by your satisfaction. We will not rest until you’re completely happy with services rendered. From a simple jump start or tire change to a complicated recovery operation, we will always go above and beyond to earn your complete and unequivocal approval. We want to leave each and every customer with a smile on their face and a positive anecdote to tell their friends and family.
Clear Communication:
Clear communication is the cornerstone of any client interaction, so we aim to keep you completely informed every step along the way, from the moment you call all the way to the completion of your towing service. We always want to communicate openly and honestly by providing play by play updates on the status of your service and comprehensive answers to all of your questions.
Fair Pricing:
We believe in a fair and transparent pricing model with no surprises and no hidden fees. Our invoices will always be clear and easy to understand, without complicated jargon or fine print. When you choose us, you can be sure that you’re getting a fair and honest quote up front. We’ll work with you directly to find a financial solution that works without breaking the bank, and without scrimping on quality or reliability.
Continuous Improvement:
At Inland Valley Towing, we are always striving to be the very best that we can be. That means a commitment to perpetual learning and improvement. This is exemplified in our ongoing investments in new equipment and technologies, regular training for our team, and solicitations for feedback from our customers. We’re always looking for ways to improve, raise the bar of excellence, and exceed your expectations.
